The Listening Company is the UK's fastest growing call centre (as quoted in Marketing's league table) and Philip Shuldham-Legh, Director of Communications, The Listening Company will be speaking. The Listening Company Group provides professional advice and consultancy across all customer management requirements, in addition to offering outsourced call centre services. Currently managing over 31 million conversations every year on behalf of clients, the Listening Company Group operates across sectors including transport and leisure, automotive, public sector, voluntary, pharmaceutical, financial services broadband, telecoms and media, using its own industry leading EPI software that seamlessly combines email, phone and internet channels. The topics Philip will be commenting upon include: The need for multi channel communications eg. The ability to send emails whilst on the telephone to the customer/ allow the customer to contact the brand how they want to, the use of data, the reputation of call centres, the need for call centres to link into every day operations of a business and not be seen as a 'bolt-on', training in the call centre industry, retention of staff in the call centre industry.
